I had a terrible experience trying to return a bad engine today. As soon as I walked to the counter. I asked (Von) as he calls himself. If I could make a return on my locked up engine. He instantly looked at me. And said do you have a receipt? With a face as if I was bothering him. I said yes and he viewed the receipt. Then says the warranty is out of date isn’t it?. Then he realized he was off on his days and it was still covered. Then says let me see the engine. I showed him the engine. He told me to wait while he went to watch the cameras. I felt like I was being played against the warranty I was paying for at this point. 15 minutes later. He comes rolling out to my truck. Basically glances at the engine and says yea I can’t return this. I asked why he said that paint doesn’t look like mine on the engine block. I then tell him to possibly check the vin. He looks at the engine walks back into the little trailer. Comes back out. Hands me my receipt. Then basically says. Im not returning the engine. The vin doesn’t match the car. I was very confused at this. I asked him if the engine could’ve possibly been changed at some point in the car that I pulled the engine from causing some vin to not match. That I’m not sure if he even verified. He tried everything under the sun to not refund me for this blown up engine. If you want great service go to 111 Salvage. They treat you with respect and not as a criminal. I will be pushing this issue further!
