I’ve usually had a pretty good experience with this service, however, I was much less satisfied with my experience today. I called hours early to request a tow for my car, which had a flat tire, to a nearby Firestone for a 1:00pm appointment. I let them know that I was not with the car and they assured me that they would give me a call when they were about 45 minutes out so I could meet them. Instead I got a call letting me know they were waiting at the car at 10:20am. That was the first problem. The second was that after my vehicle was already loaded onto the truck I was informed that the charge would be $95. I could understand if the tow was a significant distance, but it was 0.4 miles. I have had my car towed across town with this service before (dead battery) for a fee around $50, so it was quite shocking to be paying almost double that for less than half a mile. The technician was overall friendly, and I have no complaints about his service. However, the rest of this was an uncomfortable situation, and it seemed like the company was trying to be opportunistic. I’m disappointed, and will call someone else next time.
