LKQ City Auto Parts of Durham
Durham, North Carolina

Maybe 3 Stars on a good day. This place is a junkyard and not an auto recycling location. Everything in the place is poorly marked as to the vehicles location. When I pointed out to Keith that a few cars weren’t even on the lot, he started arguing. He pulled up cars on his computer that were NOT on the lot proving himself wrong. The prices are okay until they add a warranty and hazardous materials fees without telling you first. Then core charges on parts like a 4wd skid plate. They have core charges on nearly everything. Core charges are meant to be charged to the customer when they are buying something that will be remanufactured. LKQ doesn’t remanufacture anything. Just be upfront and honest about the prices. Raise the prices if need be. Tacking on fees is shady. I don’t need to pay a 90 day warranty charge on a piece of interior trim. Clean up the lot daily and close the vehicles’ doors. That helps with trip hazards. It keeps a lot of water out of the cars too. The Durham location is managed much better.

Wasted my time waiting for someone to pull a part, just to find out they didn't have it, after someone went and checked. No inventory control.

The guys at Johnston Auto Salvage were great to work with. They bought my "junk" car and paid more than the other places I got quotes for online like The Junker Clunker and Peddle. They were friendly and the process was very easy. I will definitely come back to them for any future parts needed. Great people to work with!

Drove in down a long dirt road. It took a few minutes to find the office. Seemed like everyone was busy, that's a good thing. The Woman showed me where the office is and I asked if she had the vehicle/parts i was looking for. She checked with another guy and he said the parts were already sold. The woman in the office checked and gave me 2 places that had my part and gave me the contact info. She was very helpful. I will go back again, when'if I'm in town.

They don't seem very concerned about your tires. It was the best price for scrap around, but I had to go back the next day for my cash. The people at the scale were super friendly. It's one loop so especially with a trailer, if someone is unloading your going to be stuck waiting. I'm sure I'll return but you have to be very careful to swerve the metal in the dirt.

BUYER BEWARE! If you don't want a 90 day warranty (and reading other reviews, it doesn't appear they honor them as they should), be sure to tell the cashier. I was charged over $20 for warranties covering a plastic trunk liner, a plastic trim piece, 2 sun visors and a door handle. I noticed this when I got to my truck, went back in and was told there was nothing they could do since I walked out of the yard. The cashier (he has a big chipped tooth) said he didn't have "credentials" to do a refund, then mentioned I left the yard. I was out of "the yard" for 2 mins max. The customer service there is lacking, so buy there at your own risk. I'll be making a longer drive to 109 U Pull it here on out. Best of luck LKQ and hope you start teaching your employees what Customer Service really should be. Take care of your customers.....they might be the ones keeping you in business (insert sarcasm here).

These guys were great, easy to talk to staff and they had the part I needed. Shipping was quick and the price was right. Left my number with someone late Tuesday, got a call back early Wednesday, they had the part ready to ship. They were honest as to not knowing the functionality of the radio I was buying and were quick to send a photo of the part. There was damage to the face which they were upfront with. The part worked great, they were responsive and I'm happy. Not a normal buying experience these days so they get 5 stars from me. Thanks guys.

Great place to find many of your used auto parts.stay tuned.