Quick Auto Recycling
Elgin, Illinois

I had a very poor first experience with this company. When I could not find the part I was looking for on their website on December 20, 2017, I called them and was connected to a saleswoman. She explained that for parts that they do not have listed online, they open the yard on Saturdays for customers to search for the part on junk vehicles. She told me I could come on on Saturday (DEC 23rd) between 8:30 AM and 12:30 PM to look for the part I needed. I thanked her and said I would be in. On Saturday the 23rd, I prepared the tools I would need, dressed in layers and work clothes for the cold weather, and drove 20 min. to their location. I found an empty parking lot and an 8.5 x 11 paper posted on the door saying they were closed for the holidays. All they had to do to avoid this was let me know they would be closed, or to update their website and Google Map listing so that when I searched to find directions, I would have been notified they were closed. Instead they needlessly wasted 1.5 hours of my time, and created an experience that detracts from their brand and reputation. In this digital 21st century, I don't see how businesses can survive by treating customers and prospects this way. All I know if that if I treated my customers this way, I would not stay in business very long.

This place understands great customer service. While they didn't have the part I needed, they actually checked their system and find an alternate junk yard in another city that did. Now that's service! Way to go above and beyond.

Nuke is the man ! You need any used parts for cars you are fixing or for your own ? This is the place to visit , great prices and excellent quality! Wont be disappointed..

Easy. Knowledgeable. Friendly. Fast. All the things u want when ordering anything over the phone let alone auto parts. Mike was awesome, someone might say his service was "rock" solid.

Tried to get someone on the phone to check vehicle mileage (was not on website) because it’s a 30+ min drive for us and would be a waste of gas and $ admission to go and check ourselves. Was hung up on once and when finally got a representative on the phone, was told this is the “wrong” line for the question and then the line went radio silent. Incredibly horrendous and lazy service. I am incredibly disappointed as I usually had ok experiences in person. Edit: if your phone system is going to prompt customers to go to your website instead of actually helping your customers, at LEAST have all the information on the website.

Fastcash for junk cars, always reliable great parts, and amazing customer service. Great stock 👍 …